TLS 1.2 Mandate by CCAvenue

Dear Customers,

Please find an important notification regarding TLE 1.2 protocol mandate.


The Payment Card Industry (“PCI”) council, as well as Visa and MasterCard, have issued a mandate that all Merchants and Service Providers configure their systems to use the TLS 1.2 standard for secure connections between systems. This means systems must disable SSL and earlier versions of TLS as they will no longer be compliant and will not be allowed to connect.


PCI Council:

In view of this, as of January 16, 2017 CCAvenue will no longer support TLS 1.0 and TLS 1.1 over HTTPS on the  and domain.

All CCAvenue customers accessing any CCAvenue solution must upgrade /configure systems for use of TLS 1.2. This is a security requirement regardless if the data being accessed is PCI related or not. As this is an industry-wide initiative, your IT organizations should already be determining what actions are required to comply, including applications and systems beyond those connecting to CCAvenue.


Customers must ensure they are using correct browser with appropriate configurations. Please find few samples for your reference.


How to enable TLS 1.2 in Internet Explorer?

  • Go to Tools in the top menu bar of the IE browser
  • Go to Internet Options -> Advanced Tab ->Under security, Check Use TLS 1.2
  • Google Chrome Supported Versions: Google Chrome 30 to 42. Versions below 30 do not support TLS 1.2.

Internet Explorer Supported Versions: Internet Explorer 9 (on Windows 7 or Server 2008 v R2 only), Internet Explorer 10 (on Windows 8 and Server 2012 only) and Internet Explorer 11.


How to enable TLS 1.2 in Google Chrome?

  • Go to Chrome settings or type chrome://settings/ in the Chrome browser.
  • Click on show Advanced setting
  • Under Network section, click on Change proxy settings.
  • Go to Advanced tab, under security section enable TLS 1.2

How to enable TLS 1.2 in Firefox?

  • Go to Tools in the top menu bar of the Firefox browser Go to Options -> Advanced Tab ->Encryption -> Check Use TLS 1.2
  • NOTE: If you don’t see the encryption tab, follow steps mentioned below to enable TLS 1.2:
  • Type in about:config in the address bar and move past the warning.
    In the search, type tls Set the security.tls.version.max=3 Set the security.tls.version.min=3

Firefox Supported Versions: Firefox 26 onwards supports TLS 1.2

We would be happy to help you ensure compatibility in any way we can. Please feel free to get in touch with us at in case of any concerns. In case you wish to speak to us you may call 022-67425555 EXT: 401-409

Warm Regards,
Crux Softwares Team

Sunday, January 8, 2017

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